See who Western Governors University has hired for this role
Security verification
Save job
Welcome back
Sign in to save Student Support Assistant at Western Governors University.
Report this job
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
Essential Functions and Responsibilities:
Supports typically one content area of the Student Lifecycle
Coordinates cross-functional and/or collaborative efforts with internal staff to provide support to students
Takes inbound calls and has possible outbound conversations that address the needs of the learner. Additional steps may be taken, for example, escalating an issue to the appropriate department to satisfy the student learner and resolve their issue
Assists student learner and staff with processes across the Enrollment and Student Lifecycle (eg. uncontacted lead management, mentor change requests, requests for contact, accessing internal contact information, a replacement laptop, student ID cards, student condolence cards and flowers, referrals to the Financial Support Fund)
Assists student learner or staff in task processes, such as scheduling of appointments, unofficial transcript research and review, process updates, etc.
Resolves student issues with a full understanding of WGU and student support platforms and systems, providing effective and quality support.
Enforces student policies and procedures while dealing with student learners, which can include: proper greeting, verification, documentation, call control and efficiency requirements with minimal errors as well as providing accurate information and taking correct action as defined by WGU
Conducts and manages proper case documentation procedures as defined by the department
Ability to navigate different technological platforms
Good communication skills, both verbal and written
Proficient use and operation of personal computers and associated standard software, including Microsoft Office Suite and other office resources and equipment including phones, telecommunication systems, copy machines
Demonstrates WGU leadership principles and cultural beliefs
Ability to collaborate with colleagues inside the department
Ability to keep a positive attitude with all members of WGU
Able to accept and implement feedback from QA Coaching and in Supervisor one on one settings
Willingness to learn and grow
Ability to work in a fast-paced environment
Demonstrates professionalism
Ability to document interactions correctly
Detail-oriented
Competencies: Organizational Impact:
Tasks are accomplished by following a defined standard or set of procedures to achieve day to day objectives to help reach SLA goals.
The work performed is closely supervised and consists of tasks that are routine and well defined with specific instructions to achieve standardized solutions.
Problem Solving and Decision Making:
Issues may arise and require individual ownership to seek solutions that are readily available. There is a well-established and familiar set of activities and processes that will derive a solution.
Responsibility in checking data and information for minor changes.
Communication and Influence:
Good communication with learners and staff is essential.
Updates and information that is provided or obtained may require further outreach to learners and staff.
Job Qualifications:Minimum Qualifications:
One (1) year administrative and/or customer service experience
Preferred Qualifications:
Some college experience preferred
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circ*mstances of each case. A reasonable estimate of the current range is:
Pay Range: $16.05 - $23.31
WGU will accept applications for this position until 12:00 AM ET, 06/25/2024
How to apply: apply online
Part-time Regular Positions (classified for less than 30 standard working hours)This is a part-time, regular position (classified for less than 30 SWH) that is eligible for vision and mental healthcare; flexible spending account; voluntary life insurance; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and paid holidays and sick time.
The University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Seniority level
Entry level
Employment type
Part-time
Job function
Administrative
Industries
Higher Education
Referrals increase your chances of interviewing at Western Governors University by 2x
See who you know
Get notified about new Student Assistant jobs in Columbus, OH.
Undergraduate Student Research Assistant (Non-GU & temporary) - Department of Medicine, Division of Infectious Diseases, MACS -WIHS Combined Cohort Study – Georgetown University Medical Center
Introduction: My name is Allyn Kozey, I am a outstanding, colorful, adventurous, encouraging, zealous, tender, helpful person who loves writing and wants to share my knowledge and understanding with you.
We notice you're using an ad blocker
Without advertising income, we can't keep making this site awesome for you.